Meet the Team continues this week as we head in to the team that ensure our customers life with Bamboo is the best experience possible. We couldn't imagine a better user experience champion than our dynamic head of support; Kent. When he's not at the local cafe sipping coffee or lazing at one of the islands off the coast, he's looking after our users on Zendesk in the best way he knows how; with empathy, gratitude and a great big smile!

Kent we obviously know your role around here, but why don't you tell the world what you do here at Bamboo?
I currently work as a Customer Experience Manager!

What do you love about your job?
As a customer facing role, I love knowing what our users are saying when they use the app and finding solutions to their problems!

When you’re not at work - what are you up to?
I sometimes play video games (mostly DoTA2 and Valorant) in my free time! It’s fun to play to release stress. I also like to cook! If I’m not working for Bamboo, I’d definitely put up my own carinderia! 

Favourite holiday destination?
Siargao and Boracay! I’m a beach bum.

Any crypto project you’re keeping a close eye on?
NFT Games!! ITAM Cube! <3

Have you been into crypto for a while?
I was exposed to crypto for over 2 years now, just HODLing at the moment. Not an active trader.

If you weren’t head of experience at Bamboo what would you be?
I would be a chef!! That’s for sure. 

What was your childhood dream?
I really wanted to become a pilot when I was a child because I would hear airplanes almost each hour from where I lived. But I realised growing up it was an expensive course so I learned how to cook but never really got a formal education on culinary. Maybe in the future, I’d like to enroll on a good culinary school!

Favourite sports team?
OG Esports Team! They’re DoTA legends. 2-time TI champions! woot woot!

Favourite social media platform and why?
Twitter! There’s a lot going on in there. From crypto news, projects, current affairs… love it.

Any podcasts we should check out?
Of course it's Crypto Curious! Lots and lots of things to learn from our mates.

Any TV / Movie recommendations for us?
Start-Up! It’s a K-drama series where they show the challenges of building a tech start-up, plus the cute casts haha

Great to catch up with Kent as always. If you're tuning in you can connect with Kent on LinkedIn here and otherwise stay tuned for next weeks instalment.